Jabra launches BIZ 2300 headset to meet contact centers evolution demands
Jabra, the preferred headset choice of the world’s leading contact centers recently announced the launch of the Jabra BIZ 2300. Completely rethinking the role of the headset, the Jabra BIZ 2300 is a direct response to the changes in contact centers. More about the Jabra BIZ 2300 after the jump.
The Jabra BIZ 2300 features:
- Speakers that are optimized to reduce the level of ambient noise
- Microphone that has best-in-industry noise cancellation
- Mass deployment which means that Jabra BIZ 2300 can adapt to any IT setup, and is easy to roll out and keep updated. This makes switching and installation easier
- Unbreakable 360 swiveling boom arm which ensures that agents are always able to customize the positioning of the microphone without risk of breaking
With up to 50 per cent better noise cancellation and 20 per cent lighter compared to competition, Kevlar cords and mass-deployment ready, the Jabra BIZ 2300 beats competition on all key parameters.
Linda Hartig, Vice President of Avaya Global Support Services says, “Avaya has piloted the Jabra BIZ 2300 for its Services Desk in Westminster, Colorado. The BIZ 2300 is spot-on in terms of delivering to perfection a crisp and superior clear sound quality across all customer touch-points.”
Created with the needs of the contact center agent in mind
Today, contact centers play an increasingly important role as the customer’s first point of contact, and the role of contact center agents are being redefined as brand ambassadors. For that reason, it is paramount that each call is dealt with as professionally as possible with crystal clear sound, no background noise, and quick handling of customers’ needs through the customers preferred channels of communication (i.e. email, chat or phone).
Mark Leigh, President of Jabra Asia Pacific said: “We understand that contact center agents are our brand ambassadors as they live with the product all day every day, so we at Jabra set ourselves the challenge to develop an audio device with best-in-class sound performance, built-to-last durability, which is light and exceptionally comfortable for them. Today we are happy to release the Jabra Biz 2300 specifically for all the call center agents”
The Jabra BIZ 2300 and other Jabra contact center products are currently available through its authorized partners, Comlan Incorporated and WordText Systems, Jabra’s appointed distributors for Contact center and Office solutions.
For more information on Jabra’s line of contact center solutions and partners, please visit http://www.jabra.com/ServiceMenu/country-selector.
No comments: