Globe myBusiness boosts customer satisfaction with 24-hour service guarantee

Globe myBusiness strengthens its commitment to customer satisfaction by implementing a new 24-hour service guarantee, ensuring that in less than a day, the customer will be able to receive the handset with the activated SIM card and immediately use the line for calls, texts, and data access.

With the program, activation of mobile postpaid applications and delivery of handsets in Metro Manila, Metro Cebu and Metro Davao to customers in the micro, small and medium enterprises (MSME) industry have the assurance to receive their chosen handsets coupled with their activated SIM cards in 24 hours or less, beginning at the time of receipt of complete application requirements. They can immediately use their line to serve their business for calls, texts mobile surfing, as well as data access for services. This effectively eliminates the hassles of long queues, waiting time and tedious processes they usually encounter when applying for a postpaid plan.

“We know that time is money for entrepreneurs. With that in mind, our 24-hour service guarantee is a strong assurance from Globe myBusiness as their partner so they can focus on their businesses. With this guarantee, we redefine the Globe brand of customer service for MSMEs. They can have our mobile services up and running to serve their needs as soon as possible,” said Globe Senior Vice President for myBusiness Martha Sazon.

She added that, “by addressing their need for a fast and simple application process, we delight our subscribers with superior service, enabling them to spend more time growing their businesses.”

Customers who require activation of mobile business lines fast and hassle-free can get a business plan in 24 hours or less by calling the hotlines in Metro Manila at (02) 730-1010, Metro Cebu at (032) 401-1010 and Metro Davao at (082) 321-1010. Their completed and signed application requirements sent on or before 12 noon through businesshotline@globe.com.ph will undergo a quick credit verification process.

The 24-hour service guarantee from Globe myBusiness takes customer engagement to heart as the hotlines are ready to address after-sales concerns. Another dedicated number via mybusinesscare through (02) 730-1288 is also available to take calls to address queries from customers, both existing and new, especially for concerns a week after the delivery.

For more information, visit www.mybusiness.globe.com.ph/serviceguarantee or call the Globe myBusiness hotline number of the city nearest your area.

Source: Globe Telecom

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