Commitment to Service: Brother Philippines Relocates Davao Office to Better Serve Customers

As part of its commitment to delivering exceptional customer service, Brother Philippines opened its new and improved Davao Extension Office. The upgraded facility, located at G/F Unit 3 HAI Global Building, Pryce Business Park, JP Laurel Ave., Davao City, is designed to meet the growing needs of Davaoeños and customers in nearby areas, offering better access to Brother Philippines’ latest innovations and product support.

Brother Philippines officially opens its relocated Extension Office in Davao led by Brother Philippines President Glenn Hocson (right) and Brother Philippines Sr. Manager for Service Joel Demanarig (left)

Since its opening in 2008, the Brother Davao Extension Office has served as a vital resource for customers seeking reliable products and expert service. The office has been instrumental in ensuring customers in the region have easy access to Brother Philippines’ comprehensive product lineup, reinforcing the company’s dedication to customer satisfaction and commitment to being “At Your Side.”

Moving to a new location and spruced with improvements, the new Davao office offers a 104-square meter space that enhances customer comfort and convenience. The facility now includes a dedicated service center for repairs, a professional sales team to address inquiries, and a showroom showcasing a wide range of Brother Philippines’ products. Customers can also explore multifunction printers, labeling machines, and sewing and embroidery machines, all under one roof.

Unwavering dedication to excellent customer service

Brother Philippines held a grand opening event to unveil its newly relocated Davao office on October 8, 2024. The celebration brought together representatives from authorized dealers, service centers, key stakeholders, and loyal customers in celebrating the milestone. It began with a blessing of the new space, followed by an official ribbon-cutting ceremony presided over by Mr. Glenn Hocson, Brother Philippines’ President, and Mr. Joel Demanarig, Brother Philippines' Senior Manager for Customer Service.

“This new office represents our ongoing commitment to enhancing the customer experience here in Davao,” said Hocson. “By expanding our office space and providing improved access to our products and services, we’re ensuring that our customers can enjoy faster, more efficient services. This reflects our philosophy of always putting the customer first, no matter where they are.”

The opening of the revamped Davao office follows Brother Philippines’ opening of its improved office in Angeles, Pampanga, in May 2024. These recent expansions underline the company’s promise of continuously enhancing its customer service and accessibility across key regions in the Philippines.

“We are grateful for the support of everyone involved in making this milestone possible,” added Hocson. “We look forward to continuing to serve the community here in Davao with the same dedication to innovation and customer care that has always been at the core of our business.”

Brother Philippines also continues to uphold its commitment to sustainability by promoting recycling habits among its customers. The Davao Extension Office, along with the Brother Concept Store in Gaisano Mall - Davao, have a Green Project Box where customers can dispose of their empty Brother ink tank bottles.

These boxes are part of the company’s Green Project Program which aims to reduce the demand for new production and minimize environmental impact. The campaign also supports the United Nation’s Sustainable Development Goals (SDGs), specifically Goal 12 (Responsible Consumption and Production) and Goal 13 (Climate Action), solidifying Brother’s commitment to creating a more sustainable future for the planet and its people.

To stay informed about Brother Philippines' ongoing initiatives and explore how they are revolutionizing customer service, visit their official website at www.brother.com.ph and follow their social media pages for the latest updates.